Ms. Jennifer Laurence was privileged to speak at the 2015 Domestic Estate Managers Association national convention in Orlando, Florida, addressing 200 domestic service industry peers. During her presentation, she shared a deeply personal story about a moment of professional courtesy extended to her during a family crisis. This gesture left a profound impact on her.
She used this heartfelt experience to illustrate how small acts of kindness and professional courtesy can uplift colleagues and create a ripple effect, inspiring a "revolution of kindness" within the private service industry. Ms. Laurence emphasized that this approach strengthens individual relationships and can elevate the industry’s standards and culture.
In closing, she encouraged attendees to actively support DEMA’s growth at the local chapter level, fostering community and collaboration within the profession. Her message resonated deeply, with many attendees reaching out afterward to express gratitude for her inspiring words. Ms. Laurence was honored to share her story and proud to see her message of kindness and professionalism leave a meaningful impression on her colleagues.
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Jennifer Laurence is the founder and president of Luxury Lifestyle Logistics, a leading estate management consulting firm renowned for elevating service standards in ultra-high-net-worth (UHNW) luxury residential estates. With over 25 years of distinguished experience in hospitality and private service, she is a trusted authority in estate operations, specializing in optimizing household workflows, developing bespoke service protocols, and cultivating high-performing teams. Jennifer advises estate owners, family offices, and private service professionals on staff training, leadership development, conflict resolution, and guiding estates through organizational change and service culture creation. As a Doctoral Candidate in Organizational Leadership, she blends academic research with hands-on estate hospitality expertise, uniquely positioning her to drive operational excellence and foster collaborative, results-oriented estate teams. As Principal Liaison Director for the Private Service Alliance, she actively contributes to industry advocacy, thought leadership, and best practices. Her insight ensures that every facet of estate management—from daily service delivery to long-term operational strategy—meets the highest standards of precision, discretion, and sophistication for the families she serves.
📍 Website: Luxury Lifestyle Logistics
📍 LinkedIn: Jennifer Laurence