Managing luxury estates requires more than hotel benchmarks. Jennifer Laurence of Luxury Lifestyle Logistics explores why AHLA housekeeping standards fall short in private service, outlining a 5,000 sq. ft. per housekeeper baseline adjusted for formality, complexity, and emotional labor.

Human-Centered Design (HCD) is redefining estate management by focusing on the people behind the service. Beyond flawless logistics and luxury interiors, HCD brings empathy, dignity, and collaboration into private households. By aligning operations with human needs and lived experiences, estates can reduce staff burnout, enhance guest experiences, and create sustainable cultures of excellence. Learn how applying HCD in estate management elevates both performance and wellbeing.

Crisis Management Preface This white paper was presented as an attendee resource at the Estate Management Network Conference 2025: The...